Return Policy

Most products purchased from the UNBC Bookstore may be returned for a refund or exchanged within 14 days of original purchase receipt. A receipt is *REQUIRED* for all returns or exchanges.

Non-refundable items include:

• Reading packages
• E-texts
• Custom orders
• Clearance items
• Food
• Electronics and batteries
• Required course material items (e.g. dissecting kits, goggles, lab coats, test prep materials)
• Course materials purchased in Spring and Summer semesters

Textbooks are refundable for the Fall and Winter semesters up to the add/drop date. 

To be eligible for a full refund, products must be in new condition and in the original box/wrapping in which the product was purchased.

If shipping back a return, please check the Mail Order Packing Slip for return address information.