Return Policy

Most products purchased from the UNBC Bookstore may be returned for a refund or exchanged. See below for a list of non-refundable items.

  • Return or exchange within 14 days of original purchase receipt
  • A valid receipt is required for all returns or exchanges 
  • Products must be in new condition and in the original box/wrapping in which the product was purchased
Return deadlines:
  • Textbooks are refundable for the Fall and Winter semesters up to the add/drop date
  • Online orders that have not been picked up after 30 days are refunded, minus a 10% restocking fee

If shipping back a return, please check the Mail Order Packing Slip for return address information.

Non-refundable items include:
  • Reading packages
  • E-texts
  • Spring and Summer course materials
  • Required course material items (e.g. dissecting kits, goggles, lab coats, test prep materials)
  • Custom orders
  • Clearance items
  • Food
  • Electronics and batteries
Sponsored students:
  • Returned textbooks and supplies purchased on sponsorship are returned back onto the sponsorship, no cash value is returned to the student