Our online store is open 24 hours a day. We are open for in-person shopping at the Prince George campus between 10:00 am and 4:00 pm Monday-Friday.

We are closed on all statutory holidays. 

Yes! You can pick up your order Monday-Friday within regular business hours.

After receiving email confirmation that your order is ready just come by the Bookstore. During peak times there is no need to wait in line, we have a pick up area designated.

Please make sure to have your web order number and valid UNBC Student ID or government issued ID ready.

If picking up at a regional campus, it may take several days to arrive after your order is processed so the campus staff will reach out to you when it is ready for pick up.

We hold pick-up orders for 30 days. After the deadline your order will be cancelled and refunded, but a 10% restocking fee per item will be charged.

For full details on our refund and exchange policies, please visit our Return Policy page.

Order turnaround depends on volume of orders. Online orders are typically processed and shipped within 1-2 business days.

At the beginning of each term, when volumes are high, this turnaround may take 2-4 business days from the time your order was placed until it was shipped or ready for pick-up. Allow for additional shipping time for your order if you selected the shipping option. 

Throughout the process you will receive automated email communications that provide updates on your order.

Yes, someone else can pick-up your order on your behalf but you will need to provide their name in an email to bookstore@unbc.ca.

The person picking up the order will need a copy of your web order number, and also need to show their valid UNBC student card or government issued ID.

As soon as a shipping label is generated for your order, you will receive an email with tracking information. You may need to wait up to one business day before the tracking number is active on the courier's website.

As soon as you successfully place your order, an email confirmation is sent to the email address that you provided. Please check your spam folder if you do not receive an email to your inbox. 

Please make sure you do not close the order window before you see a confirmation message, otherwise a payment may go through but the order may not be sent to the Bookstore for processing.

Please email bookstore@unbc.ca if you cannot find your order confirmation email.

When you purchase your etext you will received a confirmation email from the Bookstore with an access code and a link to enter the access code.

Please check your spam folder if you do not receive an email to your inbox. 

Please contact the publisher directly if you have any technical issues with your access.

If you have technical issues with an CampusEBook please check out this site for help www.campusebookstore.com/Support
If you have technical issues with a VitalSource please check out this site for help
https://support.vitalsource.com/hc/en-us/sections/202073038-VitalSource-Store

Please note during peak times it may take CampusEBookstore or VitalSource 24-48 hours to resolve the issue.

Once your order has been placed it cannot be edited as payment is applied immediately. If you need to refund your order please email bookstore@unbc.ca

Yes! You will receive an email from the Bookstore letting you know your sponsorship has been entered, and you will get a special link that you need to use in order to be able to select sponsorship as a tender for your order.

If you select Gift Card as a tender you will be required to enter the code you received on your Gift Card receipt in order for payment to be applied to the card.

If you do not remember your Gift Card code please email bookstore@unbc.ca with the email you provided at time of purchase and we can reset your code.

We will not reset Gift Card codes over the phone as we need to verify identify of card holder.