Frequently Asked Questions
What are the Bookstore hours?
Can I pick up my order?
How long will the Bookstore hold my pick-up order?
What is your return/exchange policy?
How long will it take to get my order?
Order turnaround depends on volume of orders. Online orders are typically processed and shipped within 1-2 business days.
At the beginning of each term, when volumes are high, this turnaround may take 2-4 business days from the time your order was placed until it was shipped or ready for pick-up. Allow for additional shipping time for your order if you selected the shipping option.
Throughout the process you will receive automated email communications that provide updates on your order.
Can someone else pick up my order?
Yes, someone else can pick-up your order on your behalf but you will need to provide their name in an email to firstname.lastname@example.org.
The person picking up the order will need a copy of your web order number, and also need to show their valid UNBC student card or government issued ID.
How can I track my order?
How do I know my order went through?
How do I access my etext?
My etext is not working, what do I do?
Please contact the publisher directly if you have any technical issues with your access.
If you have technical issues with an CampusEBook please check out this site for help www.campusebookstore.com/Support
If you have technical issues with a VitalSource please check out this site for help
Please note during peak times it may take CampusEBookstore or VitalSource 24-48 hours to resolve the issue.
Can I add to, cancel, or change my order?
Can I order online if I am a sponsored student?
How do I use my Gift Card online?
I don't remember my Gift Card code, what do I do?